January 18, 2015

Decision Making Processes

I was recently talking to a friend who worked in retail for years. She reminded me that the best retailers know that it's all about the customer. If you ask the best retailers why they do what they do, they'll tell you it's for the customer. In the healthiest of retailers, every decision takes the customer into consideration.

This got me thinking about how this relates to decision-making in faith communities.

Institutions don't last as long as those I've worked over the last half decade without mastering processes for preservation. On the other hand, young faith communities are more prone to make reflexive decisions that risk their stability yet provide invaluable lessons.

The truth is that people of faith benefit from both, whether they acknowledge this or not. Establishing processes by which decisions are made that allow more people to be a part of the process is good. It turns consumers of religious goods and services into collaborators. The danger is when the processes we create for making decisions squelch our courage to make the right decisions... and make those decisions on time.

What do you think? What's more important: the decision or the process?